Our Policies

We offer free shipping to anywhere in Canada or the United States on orders over $50.00 before taxes.   Below this amount the shipping fees are $10 to anywhere in Canada and $14 to anywhere in the United States.

We showcase in the Greater Vancouver/Victoria areas throughout the year. Please view our calendar under “Shows” – to come see our beautiful and high quality products in person.  Interac, Visa, Mastercard and cash all accepted at our shows.

You may return the item within 14 days of the original shipping date for an exchange or credit note.  Please note the following:

  • Shipping charges are non-refundable.
  • All original product packaging must be included for full product refund.
  • Earrings are non-refundable for health reasons. (If faulty please contact us)
  • On Free shipping items there is a $10 restocking fee on returned items.

To ensure proper credit, this form must be completed and enclosed with your return.

STEP 1: For a refund, complete the return form and enclose with the returned merchandise.
STEP 2: Package the product, all original product packaging, invoice and this form in a quality box, and ship to:SILVER FX INC.
Suite 458 – 7231 120th Street
Delta, BC Canada V4C 6PS
STEP 3: Ship the package via a traceable carrier.  Please allow 14 days for us to receive and process your return. We do not refund original shipping and handling charges. If you have any questions, please e-mail us at sales@silverfx.ca or phone us at 604-583-3935