Terms & Privacy

At Silver FX Inc. , we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website and make a purchase from our online jewelry store. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws in British Columbia.

Information We Collect

We collect personal information that you provide to us when you visit our website, register an account, place an order, or engage with us in any other way. This includes, but is not limited to:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (credit card or other payment details)
• Purchase history
• Account login credentials
   

We use the information we collect for the following purposes:

• To process and complete your orders
• To provide customer service and respond to inquiries
• To send order confirmations, shipping updates, and promotional materials (if you opt-in)
• To improve our website and business operations
• To comply with legal obligations and resolve any disputes

How We Protect Your Information

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. These include:

• Secure encryption protocols for payment transactions
• Restricted access to personal information to authorized personnel only
• Regular monitoring of our systems for security breaches

While we use industry-standard measures to safeguard your information, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We may share your personal information with third-party service providers who help us process payments, manage orders, and perform other necessary business functions. These third parties are required to protect your information and only use it for the purposes we specify.

We will never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your shopping experience. Cookies are small files placed on your device to improve website functionality, track preferences, and analyze site traffic. You may adjust your browser settings to disable cookies, but this may affect your ability to use certain features of our website.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, it will be securely deleted or anonymized.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may update or correct any inaccuracies in your personal information.
• Deletion: You may request the deletion of your personal information, subject to legal retention requirements.
• Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Sales@silverfx.ca